Case Study

Building QA Capability for US-based National Homebuilder

The homebuilder lacked a quality assurance (QA) team who could confidently ensure business requirements were being fulfilled on its current suite of software packages.

Customer Profile:

A national homebuilder that operates in various states in the US. Founded as a local homebuilder in Miami, Florida and through various expansions and acquisitions, became the nation’s largest homebuilder in terms of consolidated revenues.
Annual Revenue: Consolidated revenues of $22.3B.


For an industry-leading homebuilder, the delivery of quality products and services was critical to its success. However, the homebuilder lacked testing and quality assurance (QA) professionals who could confidently guarantee that business requirements were addressed by the suite of software packages used, among them SalesForce CRM, ServiceNow, and BI applications.


The homebuilder engaged Vértere to form an offshore team to launch a core team of senior QA professionals who could:

  • Develop process and standards suitable for each product
  • Select appropriate support tools for test case development and defect tracking
  • Support other key competencies to supplement the assigned IT projects
  • Vértere’s QA team in Manila performed the test planning and execution, both manual and automated testing, for all in-scope applications. Team size peaked at 48 QA Analysts. Vértere delivered timely, cost-effective, and consistent testing service to the client. The offshore team provided wider coverage of the client’s business hours and responded to emergency situations.