Business Process Analyst

November 30, 2023

Type of Work:


Open Positions:



Ortigas (Hybrid)

Job Description

Business Process Analysts are responsible for creating process documentation workflows, knowledge articles, and policies and guidelines for the customer service processes.


Support in the crafting of new policies and/or update of existing policies related to Customer Service processes.

Support in process design/mapping of new customer service processes and/or review of existing CS processes.

Development of Guidelines & Procedures and crafting of Work Procedures Manual.

Document business requirements and requirements elicitation.

Review of user requirements and test scenarios.

Conduct and validate user acceptance testing and other testing activities and results .

Conduct Privacy Impact Assessment

Monitoring, generation and analysis of reports

Provision of assistance to address process and system related concerns

Must have:

At least 3 years of experience in business process analysis

With knowledge and experience in business analysis, process management and data analytics

Job Requirements

Strong verbal and written communication skills

Attention to detail

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Applying for

Business Process Analyst