Location: Alabang (Hybrid)
Incident Manager
November 30, 2023
Type of Work:
Full-TimeOpen Positions:
5Locations:
Alabang (Hybrid)Job Description
Incident Managers are responsible for providing direction in the management of incidents (end to end) ensuring timely resolution is achieved.
Responsibilities:
Incident & Problem Management
End-to-end incident management
Ensure the team follows the Standard Operation Procedures (SOP) in order to restore IT services within the defined Service Level Agreements (SLA).
Serve as the point person in the coordination of critical incidents affecting the Client's Business operations.
Change Management
Overall responsible for ensuring consistent adherence to requirements and standards of the Change Management process
Ensures that change records meet the policies before presentation to CAB
Must have:
At least 3 years of experience in Incident Management, Problem and Change Management and IT Operations
A solid understanding of the ITIL Incident & Change Management process
Experience and knowledge of change management principles, methodologies and tools
Experienced with any ticketing system, but experience in CASD ticketing tool is a plus
ITIL Certification is a plus
Job Requirements
Bachelor’s Degree in an IT-related, Management, Engineering or Computer Science field
Strong verbal and written communication skills, with the ability to translate technical information to business terminology and experienced with Client, Vendor and stakeholder interaction.
Willingness to render rotating shifts and should have no preference to schedule
Other Jobs
Location: BGC (Hybrid)
Location: Alabang (Hybrid)
Location: Ortigas (Hybrid)